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Frequently Asked Questions

Frequently Asked Questions

How Long will it take to receive my artwork?

The production time will vary based on the medium and size that you chose. Then add the shipping method you selected to get an approximate delivery date. See the chart below for the added shipping times.

Fine Art Prints :: up to 2 daysMetal Prints :: 2-5 days
Framed Fine Art Prints :: 3-4 daysFramed Metal Prints :: up to 5 days

What is your shipping Policy?

Our shipping rates and policies are set by the print labs, which is segmented by the value (aka size and weight) of the product. The chart below will show a breakdown of the cost of each shipping method. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. Please keep in mind that international shipping outside of the United States will vary based on location and customs requirements. 

SHIPPING PRICES for prints are calculated based on your cart total as follows:

Cart Totals

Standard Shipping

2-Day Shipping

Overnight Shipping

$0 - $49.99

$5.99

$7.99

$14.99


$50 - $149.99

$5.99-$15.99

$11.99-$21.99

$19.99- $29.99


$150 - $199.99

$21.99

$27.99

$34.99

$200.00 - $249.99

Prints - Free

Other- 11%

14%

16%


$250 - $499.99

$29.99

$44.99

16%


$500 - $999.99

$49.99

$74.99

16%


$1000 +

$99.99

$149.99

16%


What is your Policy on Returns/Exchanges/Refunds?

Our policy here at 15:10 Photography, we want to ensure you’re completely satisfied with your purchase. If your print arrives damaged, we will work with the print lab and UPS to have a replacement sent. Please contact us with a description and photographic proof of the damage. If for any other reason you’re not satisfied with your purchase, please contact us here www.fifteen10.com/contact and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help. Returns and exchanges are granted on a case by case basis. There’s a 15% restocking fee that is applied for any order canceled or exchanged.





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