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Frequently Asked Questions

Frequently Asked Questions

How Long will it take to receive my artwork?

The production time will vary based on the medium and size that you chose. Then add the shipping method you selected to get an approximate delivery date. See the chart below for the added shipping times.

Fine Art Prints :: up to 2 daysMetal Prints :: 2-5 days
Framed Fine Art Prints :: 3-4 daysFramed Metal Prints :: up to 5 days

What is your shipping Policy?

Our shipping rates and policies are set by the print labs, which is segmented by the value (aka size and weight) of the product. The chart below will show a breakdown of the cost of each shipping method. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. Please keep in mind that international shipping outside of the United States will vary based on location and customs requirements. 

SHIPPING PRICES for prints are calculated based on your cart total as follows:

Cart Totals

Standard Shipping

2-Day Shipping

Overnight Shipping

$0 - $49.99




$50 - $149.99



$19.99- $29.99

$150 - $199.99




$200.00 - $249.99

Prints - Free

Other- 11%



$250 - $499.99




$500 - $999.99




$1000 +




What is your Policy on Returns/Exchanges/Refunds?

Our policy here at 15:10 Photography, we want to ensure you’re completely satisfied with your purchase. If your print arrives damaged, we will work with the print lab and UPS to have a replacement sent. Please contact us with a description and photographic proof of the damage. If for any other reason you’re not satisfied with your purchase, please contact us here and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help. Returns and exchanges are granted on a case by case basis. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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